Shipping Policy
Thank you for shopping with Dee Lightings. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
- Orders are usually processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Once your order is placed successfully, you will receive an order confirmation via Email, SMS, or WhatsApp.
2. Shipping & Delivery Timeline
- Estimated delivery time is 3–7 business days, depending on your location.
- Delivery timelines may vary due to:
- Courier partner delays
- Weather conditions
- Remote area service limitations
- Public holidays or unforeseen circumstances
- Delivery dates are estimates and are not guaranteed.
3. Shipping Locations
- We currently ship across India.
- International shipping is currently unavailable.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Free shipping may be offered on selected products, promotional offers, or minimum order values.
5. Order Tracking
- Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or Email (if available).
- Tracking updates may take up to 24 hours to reflect on the courier website.
6. Incorrect Address or Failed Delivery
- Customers are responsible for providing accurate shipping information.
- If delivery fails due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.
- Orders returned to us due to failed delivery attempts may not be eligible for refund or free reshipping.
7. Damaged, Incorrect, or Missing Items
If you receive:
- A damaged product
- A wrong product
- A missing item
Please contact us within 48 hours of delivery with:
- Clear product photos
- Package photos
- Mandatory unboxing video
Claims reported after 48 hours may not be accepted.
8. Delays & Courier Issues
- Dee Lightings is not responsible for delays caused by courier partners or external circumstances.
- However, our support team will assist you in tracking and following up with the courier service whenever possible.
9. Contact Us
For any shipping-related questions or support, feel free to contact us:
📧 Email: admin@deelightings.com
☎️ Phone: +91 8667362827